You may return your products within 7 days from the date which you have received the order on, given that your products are returnable.
Items are non-returnable if the box is opened already. All orders are shipped together with perfume testers so you can try before opening the box/boxes.
You can return multiple items in your order as long as the items are new and in their original condition with box sealed, tags and labels.
No. Return Shipping fee is free of charge.
Sorry. If you received an item as a Gift or as a Prize, then it’s neither returnable nor exchangeable.
Yes, but we will not be able to refund any amount related to that voucher. Enjoy buying something else on our website!
You will be refunded for the full value less the transaction fee from the payment gateway.
If your refund request is approved. Any refunded cash will be subject to a flat deduction amount.
Deduction for Cash Refund: 20 AED
Yes, you can. You Can also contact us during Business hours 9 AM to 12 AM – UAE Standard time.
No need. If you did not return the item, nor requested our help to schedule with us, then your return request will expire in 5 days.
Sorry, but we don’t do that. After you’re returned items passed the quality inspection, the Store credit will be added on your My Account. You can place a new order for the same item, or if you wish to select a different item, it is your choice.
Contact us and we will assist you promptly or drop your return package at Courier’s service point.
We’re afraid we can only refund amounts on the Credit Card used.
You may Return or Exchange the product that you do not like without any reason. After the returned items passed the quality control, the Store credit will be added and will show on your EliteLuxurycollections.com account. The return process will be a maximum of 10 working days from your initial request. Once we receive your returned item(s), we will refund you as promptly as possible for your Store credit. Please note that sometimes it may take up to 24-48 hours for the Store Credit to appear in your EliteLuxurycollections.com account. You can use your Store credit to purchase the same item you want to have, or you can start all over again by buying something else on our website. Let us know, and we will do our best to help!